Dear Valued Customers,
We would like to take this opportunity to share with you our COVID-19 continuity plan and also explain some of the measures that we’ve taken to help enable your own response plans.
Northwest Voip Continuity Plan
At Northwest Voip we have always maintained uptime and vigilant network management as one of our core principals. To that effect, we have taken measures to ensure business continuity throughout the COVID-19 outbreak. Some of the measures that we have taken are:
How Northwest Voip Can Help
Northwest Voip has always maintained a flexible telephony platform. Handsets in most cases can be taken off premise to other locations in a worker isolation scenario. Baring that Northwest Voip can also help provision soft phones for work-from-home scenarios.
We have also set up a shared video conference server that can allow teams to video conference, share desktops, chat and invite outside callers to a meeting. During the COVID-19 crisis Northwest Voip is providing this service free of charge. All that is required is a web browser, speakers, microphone, and a web cam if desired. Outside participants can also be invited via phone.
To access the conference server you will need to go to the following URL in any web browser: https://jitsi.westhost.ca/ . Contact email@example.com for credentials
Our support ‘how to’ article has further details on how to use the video conferencing server itself. Click here to access the article: http://support.northwestvoip.com/a/solutions/articles/12000068588
Please also see our 'how to' article on how to work from home: http://support.northwestvoip.com/support/solutions/articles/12000068746-how-to-have-your-users-work-from-home
As always please call support at 604-637-3269 during regular support hours or email us anytime at firstname.lastname@example.org to start a ticket.