Customer How To's

Log Into and Use The Web Portal
How to Log In The Northwest Voip web portal can be accessed directly from the Northwest Voip web site. Please ask your Northwest Voip support rep for the...
Fri, 30 Jan, 2015 at 10:10 AM
How to record and Change your Voice Mail Greetings
A Voice Mail Greetings How To Change/Record your voicemail greetings: 1)      Press the Button that looks like a Letter. 2)      Press Option 0 “Mai...
Fri, 30 Jan, 2015 at 10:11 AM
How to Forward your phone to an external Number using a GUI
1)      Goto website www.bitblock.com/voicemail3/ 2)      Enter in your extension number with a 1 at the end. Your password will be your Voicema...
Wed, 4 Feb, 2015 at 12:58 PM
How to Provision the SPA525G and SPA504G Phones for NorthWest VoIP
SPA504G 1.            Press the settings button on your phone (the one that looks like a page with a corner folded over)   2.            Press 9,...
Fri, 5 Feb, 2016 at 1:07 PM
Factory Reset on the SPA525G IP Phones
The Document contains a quick and easy way to Factory Reset your SPA525G phone. Factory Reset on the SPA525G IP Phones Objectives Factory reset SPA...
Fri, 5 Feb, 2016 at 1:09 PM
Change your Phone's Date and Time
Setting Your Phone’s Date and Time: The date and time for your phone normally come from the phone server. However, if you need to change some date and t...
Wed, 4 Feb, 2015 at 1:58 PM
Check Your Voicemail
Voice mail is accessed in the Northwest Voip system through three separate mediums, standard voice prompts, the web, and e-mail. Checking Voicemail from y...
Wed, 4 Feb, 2015 at 1:58 PM
Transfer a call (Blind Transfer vs Transfer)
Transferring Calls You can perform two types of transfers: • Attended—You call the person to whom you are transferring the call and speak to the...
Tue, 22 May, 2018 at 1:33 PM
Turn on and off Call Forwarding On A Cisco Phone
Forwarding Calls You can forward all calls, forward calls when the phone is busy or forward calls when there is no answer. You can also set call forwarding ...
Mon, 4 May, 2015 at 12:28 PM
How to send a fax via Email
To send a fax through email:   1) Create a new e-mail  2) Have the subject line set to “<to>@<your fax number>” without the q...
Tue, 1 Mar, 2016 at 1:07 PM